Defects, Returns & Refunds
As an ethical and reputable UK company on the rare occasion we receive a complaint we take it very seriously and try and deal with it as amicably as possible.
As our goods are personalised with your photos or artwork you are not automatically legally entitled to a refund.
If you are not completely satisfied with your personalised goods, first please email us within 24 hours of receiving them, detailing the problem.
If they were damaged in transit, or the packaging looks damaged please ensure that they are signed for as damaged with the courier or email us with a photo of the packaging if sent via Royal Mail.
Please note that when printing your uploaded photos or graphics we cannot control or improve the quality of your uploaded photos and graphics, and we recommend that you use photos of at least 300dpi at the size you are printing, and saved in sRGB format.
As high quality printers with 25 years experience and a Design Studio we are experts in this and can advise you on this if you need assistance.
If you return an item because it is damaged, or you believe our printing or manufacture of your Personalised Print Product is sub standard, please after emailing us to notify us, return it to us at your cost. If we agree with this we will either replace the goods and offer you a voucher to use on this site to the value of postage return to us, or offer you a voucher to the value of the goods plus delivery plus the value of postage return to us, or at our discretion offer a full refund.
Your custom is very important to us so we endeavour to amicably resolve all the very few complaints we receive.